Service takeover
Structured onboarding of existing systems: documentation review, access, monitoring setup and knowledge transfer from the previous team.
Maintenance services based on SLAs
We take over long-term maintenance, monitoring and support of applications and data platforms under agreed service levels, with defined response times, proactive updates and regular reporting.
What we do
Scope of work
Monitoring and incident response
Monitoring during business hours or 24/7, on-call engineers and incident handling according to agreed priorities.
Corrective and preventive maintenance
Bug fixes, security patches, dependency and framework upgrades applied before they become urgent.
Small changes and enhancements
A pool of development hours for new features and adjustments, planned together with your product owner.
Reporting and service reviews
Monthly reports on SLA compliance, incidents, root causes and recommended improvements.
Technologies
Typical technologies
We are not tied to any single vendor: we work on public and private clouds and adapt to your environment, licences and team skills. These are the tools we use most often in this area.
Monitoring and observability
- Prometheus
- Grafana
- OpenTelemetry
- Sentry
- Zabbix
- Datadog
Service management
- Jira Service Management
- Opsgenie
- PagerDuty
Code quality and testing
- Renovate
- Dependabot
- SonarQube
- Trivy
- Snyk
Infrastructure as code
- Terraform
- Ansible
- GitHub Actions
- GitLab CI
Related services
Often combined with this service
- React
- Next.js
- Angular
- Vue.js
Application Development
Custom web, backend and data applications designed, built and tested by experienced BCF teams.
- .NET
- Spring Boot
- Node.js
- React
Application Modernisation
Refactoring and re-platforming legacy systems to modern architectures without stopping the business.
- Apache Kafka
- RabbitMQ
- NATS
- MQTT
Systems Integration
Connecting ERP, CRM, databases and third-party APIs into one consistent flow of data and processes.
Let's talk about your project
Tell us where you are today and what you want to achieve. We will suggest a concrete first step, and we can sign an NDA before any technical discussion.